About Dir Salon

When you buy from part of the Dir group of companies -- Dir salon Ltd, you are dealing directly with an established company who stands behind everything we sell and manufacture. We strive to provide our customers with the best-quality merchandise at competitive prices. We are not in always the least expensive, but that is because we feel that our customers demand products that are well crafted and built-to-last. You won't get better merchandise than the products Dir Group Ltd sells.
Our warehouse includes over 6000 square-feet of showroom, office and warehouse space in central Birmingham which allows us to ship comfortably all over the UK and beyond.

Delivery

We offer Next day delivery (unless stated otherwise above) after the payment has been cleared, shipping is within the UK only. For international shipping, please call us for a quote on our international delivery service, Please call: 0800 085 3667. Customers will receive tracking information to the e-mail address they have registered with us within one day of item(s) shipment.

Shipping, Returns, and Exchanges...

Dir Group Ltd reserves the right to set the terms of all shipments on a per order basis. Dir Group Ltd will ship all deliveries insured on the carrier of its choosing, unless agreed otherwise in writing. Dir Group Ltd expects total customer satisfaction. If after 7 days you are not satisfied with your purchase. Dir Group Ltdwill accept your return NO QUESTIONS ASKED.

The costs of shipping all returns will be the sole responsibility of the customer and, in the event of a return; actual shipping will be deducted from any applicable refund. All returns must be packaged exactly in the manner in which they were received and must be shipped with insurance. A 15 percent restocking fee (based on the price of the item minus shipping to the customer) will be charged to the customer for returns not related to receipt of damaged items. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.

If a product arrives damaged to the customer, Dir Group Ltd may at its sole discretion, replace the item, provide replacement parts for the item (in rare cases, replacement parts may take up to 10 weeks to arrive if they are not in stock), or refund all or a portion of the price of the item (including shipping) to the customer. A standard one-year warranty applies to all items sold by Dir Group Ltd, unless otherwise stated on the web-site. If the product arrives damaged due to mishandling by the freight carrier, the customer must inform the carrier of the damage AT THE TIME OF DELIVERY. Furthermore, Dir Group Ltd expects that all packages delivered will be opened and inspected AT THE TIME OF DELIVERY, so that hidden damage (damage not identifiable by inspecting the outside of the package container) can be shown to the carrier.

Same Day Shipping and Delivery Time...

Dir Group Ltd typically ships within 3 business days from the date on which payment is received. Overnight or expedited delivery may be available on some items. Customers must call Dir Group Ltd for any overnight or expedited delivery and are responsible for any increased costs related thereto. Shipping times for special orders (typically cabinetry) and/or items drop-shipped from our vendors may vary. Items ordered together may be shipped separately and may be delivered at different times. Please allow for a few days waiting time for an entire order to be delivered.

Shipping by Common Carrier/Freight:

Given the weight of many of the items that are sold by Dir Group Ltd, shipping by DHL is not always possible and a common carrier/freight company must be used. PLEASE NOTE THE FOLLOWING FREIGHT DELIVERY GUIDELINES...
The shipping charges paid for items cover only tailgate delivery to a customer. Tailgate delivery means that the truck carrying a delivery will pull up to the front of the delivery destination, move the items delivered to the back of the truck, and open the back of the truck. For these types of deliveries, IT IS THE CUSTOMER'S RESPONSIBILITY TO TAKE THEIR SHIPMENT OFF THE TRUCK AND CARRY IT INSIDE.

If the customer needs a lift gate to move the delivery from the back of the truck to the ground, the customer will be charged an additional £35.00. This is because most delivery trucks do not come standard with a lift gate. Even with a lift gate delivery, however, the customer is still responsible for bringing the delivery inside. If the customer needs inside delivery, the customer will be charged an additional £35.00. In other words, if the customer does not have a loading dock or forklift (and, therefore, requires a lift gate), the customer will be charged the shipping price + lift gate fee + inside delivery fee. With inside delivery, the truck driver assists the customer to bring the delivery inside. A £35.00 residential delivery charge also applies if the customer requires delivery to a home or home-based business